2 Session: Customer Development

Owned by Bobbi Muscara
Last updated: Oct 07, 2024
3 min read

https://docs.google.com/forms/d/e/1FAIpQLSdwr1Rw-9HdpzpTeOY_yHu59bQWdmc90svof-Gvv1b31BIqQw/viewform?usp=sf_link

Launch Track Deliverables

  1. Customer Interviews - Develop a longer series of customer interview questions based on your initial interviews and key assumptions, with at least ten open-ended customer interview questions for each customer problem.

Session 9/18










In this Feedback Session, Founders will present any customer development progress to the Mentors to examine if they are pursuing a scalable business with a clear and actionable customer problem. The Mentors will also provide tips on how to validate your key assumptions, interview potential customers effectively, and best interpret the feedback you receive.


Sprints

Below are just a few of the 10-15 deliverables you’ll complete through Working Groups and Office Hours:


Launch Track Deliverables

  1. Customer Interviews - Develop a longer series of customer interview questions based on your initial interviews and key assumptions, with at least ten open-ended customer interview questions for each customer problem.
  2. Customer Archetype - Use our guidelines to develop or improve an initial customer archetype for your ideal target customer.
  3. Landing Pages - For each remaining customer problem, develop or improve a professional landing page targeted to your initial customer archetype, and quickly build up a mailing list to receive customer feedback.


Growth Track Deliverables

  1. Customer Archetype - Use our guidelines to create or update a detailed customer archetype of your target customer, based on either your existing customers or improved research.
  2. Revenue Interviews - Interview customers about the pricing of your revenue model, using three different revenue models/ pricing schemes. Confirm your existing model or select a new one based off these interviews. 
  3. Interview Competitor Customers - Identify customers of competing products or solutions and encourage them to switch to your solution, ideally securing a letter of intent (“LOI”), or developing an ongoing relationship for feedback. 

Potential Customers
David Boswell - Community Director - Decentralized Trust

Jim Mason - Blockchain - State of Rhode Island

John Carpenter - Blockchain Job Market

Robert Reeves - Director at Linux Foundation


Customer questionnaire:

1. what is the hardest part about …?
2. why was that hard?
3. have you looked for a solution? If no, why not?
4. why is that solution not ideal?
5. will you be willing to pay to solve this problem?
6. are there further features that you need?
7. how do you like to customize that product/service?


Competitors:

Gianluca,

Thanks for taking a look at those other two bots.  If you and Bobbi have a chance to look at those and put a comparison together, that could help us reach out to maintainers to let them know about the advantages of using AIFAQ. 

Thanks,
David



On Tue, Sep 10, 2024 at 11:23 PM Gianluca Capuzzi <gianluca.posta78@gmail.com> wrote:

Hello David,

Those projects seem very interesting! 

The projects are more mature than AIFAQ as they have a product that can already be installed.

From my point of view, your idea is great: we need to direct the project towards specific customer requests. Our added value is in the high level of customization that we can offer, thanks to the fact that the source code is ours.

I'd like the opinion of @Bobbi Muscara too!

Thanks a lot for your help and support,
Gianluca



Il giorno mar 10 set 2024 alle ore 22:54 David Boswell <dboswell@linuxfoundation.org> ha scritto:

Bobbi and Gianluca,

I wanted to flag for you that recently a couple of projects have installed bots in their Discord channels to help people learn more about those projects. I think this is positive since it shows there is interest from maintainers in having a tool that does this.  

I wanted to share more about what we've seen lately and get your thoughts on how those bots compare to what you're building with AIFAQ.

* Besu: They recently reached out about installing a custom bot that is designed to answer questions related to the Hyperledger Besu documentation only. There is some more about this bot at:

https://docs.teku.consensys.io/development/chatbot

* Identus: They recently installed a bot from CommunityOne and I checked out their website and I see they call their tool the 'The AI-Powered Hub for Modern Discord Management'.  More about that bot is at:

https://communityone.io/

I think it would be helpful to understand how AIFAQ compares to these other bots.  We could reach out to those projects about trying out AIFAQ to compare and if other projects also want something similar we could reach out to them about trying AIFAQ too.

Thanks,
David